Seamless Adoption, Elevated Efficiency

Maple Lodge Farms, Canada’s largest independently owned poultry processor, recognized the need to upgrade its old-fashioned paper sign-in procedure to a modern visitor management system. Their goal was to find a solution that would enhance security, improve efficiency, was easy to use, and would adhere to their strict regulatory requirements.

The paper-based system they were using was not only antiquated and insecure but also led to storage problems and limited visibility of visitors throughout the organization. With an average of 20-30 visitors daily, the demand for a more efficient and secure solution became increasingly evident.

Finding an Automated Visitor Management Solution

Prior to implementing a visitor management solution, Maple Lodge Farms encountered several significant pain points with their outdated paper sign-in system. The system lacked the security of a photo badge, managing storage of completed forms was becoming a problem, and there was limited visibility regarding visitors across the entire organization.

Visitor traffic at Maple Lodge Farms typically consisted of around 20 visitors per day from Monday to Friday. However, the facility was seeing a rise in regular visitor traffic, with significant increases during plant tours. Before considering an automated visitor management solution like iLobby’s VisitorOS, Maple Lodge Farms relied on a paper sign-in document that necessitated daily printing of sheets, storage of old sign-in sheets, and visitor badges that did not include photos or names.

Maple Lodge Farms discovered iLobby through online research, where they found numerous positive reviews and endorsements from leading manufacturers. This prompted them to reach out for more information and consider implementing iLobby's facility and visitor management solution to address their existing challenges and improve their facility's security and efficiency. iLobby’s FacilityOS platform offered a portfolio of facility management modules, including VisitorOS.

Choosing iLobby

The primary challenge Maple Lodge Farms wanted iLobby to resolve was the enhancement of security and efficiency within their visitor management process. They evaluated other similar products but ultimately selected iLobby due to their robust technology, ease of use, and exceptional customer service.

Throughout the purchasing journey, Maple Lodge Farms explored what solution would best address their immediate obstacles in addition to potential enhancements for future expansion.

After an extensive vendor review process, Maple Lodge Farms implemented VisitorOS across three facilities, including their corporate headquarters, a distribution centre, and a facility in Mississauga, Ontario. This broad adoption of iLobby's visitor management system highlights its flexibility in enhancing security and efficiency across a variety of sites within the organization.

Solving Real Challenges

iLobby's VisitorOS successfully addressed multiple challenges that Maple Lodge Farms faced with their previous paper-based system. The seamless transition to iLobby resulted in no implementation delays and has garnered positive feedback from visitors, while making it easier to access visitor history and reporting for audits.

Since implementing VisitorOS, Maple Lodge Farms has observed reduced paper waste, increased productivity for receptionists, and improved security measures through detailed nametag photos. These changes have collectively enhanced the company's operational efficiency and compliance.

When asked if they would recommend iLobby’s solution to other organizations in their industry, Maple Lodge Farms responded, “Absolutely.” The numerous benefits, including saving paper, toner, storage space, and improving security measures, make it an easy decision. With iLobby's visitor management system, companies can confidently enhance their security, efficiency, and regulatory compliance.