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Customer Success Story

Seamless Adoption, Elevated Efficiency

Implementing an Automated Visitor Management Solution in Food and Beverage Manufacturing

Maple Lodge Farms, Canada’s largest independently owned poultry processor, recognized the need to upgrade its old-fashioned paper sign-in procedure to a modern visitor management system. Their goal was to find a solution that would enhance security, improve efficiency, was easy to use, and would adhere to their strict regulatory requirements.

The paper-based system they were using was not only antiquated and insecure but also led to storage problems and limited visibility of visitors throughout the organization. With an average of 20-30 visitors daily, the demand for a more efficient and secure solution became increasingly evident.

Finding an Automated Visitor Management Solution

Prior to implementing a visitor management solution, Maple Lodge Farms encountered several significant pain points with their outdated paper sign-in system. The system lacked the security of a photo badge, managing storage of completed forms was becoming a problem, and there was limited visibility regarding visitors across the entire organization.


Visitor traffic at Maple Lodge Farms typically consisted of around 20 visitors per day from Monday to Friday. However, the facility was seeing a rise in regular visitor traffic, with significant increases during plant tours. Before considering an automated visitor management solution like iLobby’s VisitorOS, Maple Lodge Farms relied on a paper sign-in document that necessitated daily printing of sheets, storage of old sign-in sheets, and visitor badges that did not include photos or names.

Maple Lodge Farms discovered iLobby through online research, where they found numerous positive reviews and endorsements from leading manufacturers. This prompted them to reach out for more information and consider implementing iLobby's facility and visitor management solution to address their existing challenges and improve their facility's security and efficiency. iLobby’s FacilityOS platform offered a portfolio of facility management modules, including VisitorOS.



Choosing iLobby

The primary challenge Maple Lodge Farms wanted iLobby to resolve was the enhancement of security and efficiency within their visitor management process. They evaluated other similar products but ultimately selected iLobby due to their robust technology, ease of use, and exceptional customer service.

Throughout the purchasing journey, Maple Lodge Farms explored what solution would best address their immediate obstacles in addition to potential enhancements for future expansion.

After an extensive vendor review process, Maple Lodge Farms implemented VisitorOS across three facilities, including their corporate headquarters, a distribution centre, and a facility in Mississauga, Ontario. This broad adoption of iLobby's visitor management system highlights its flexibility in enhancing security and efficiency across a variety of sites within the organization.

Identified Pain Points:

Outdated and Insecure Sign-In System
Storage Issues With Completed Forms
Limited Visibility of Visitors Across the Company


Streamlining Visitor Management

Before using iLobby’s visitor management system, VisitorOS, Maple Lodge Farms faced challenges in managing visitor check-ins and communication. With iLobby, they streamlined the process, saving time and reducing the need for receptionist intervention. This efficiency allowed receptionists to focus on other important tasks, significantly enhancing productivity and contributing to the company's overall efficiency.

The iLobby solution also provided enhanced security measures, including detailed visitor badges and tracking capabilities. Once Maple Lodge Farms adopted VisitorOS, the benefits were immediate: visitors responded favorably, and employees found it easy to retrieve visitor history and produce reports for auditing.


Regulatory, Safety & Health Compliance

VisitorOS has been invaluable for Maple Lodge Farms in meeting regulatory requirements and streamlining record-keeping for audits. The platform also integrates a step where visitors must read and agree to company policies, ensuring adherence to vital regulations. This comprehensive approach makes it easy for Maple Lodge Farms to demonstrate compliance during inspections or assessments.

iLobby has further supported Maple Lodge Farms by enhancing health and safety procedures, including the introduction of touchless sign-in features. These adaptations have created a secure, efficient, and compliant environment, maintaining a safe and hygienic setting for both visitors and employees.


The Results

Through the implementation of VisitorOS, Maple Lodge Farms achieved:

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Enhanced User Experience: Simplifies the sign-in process for Maple Lodge Farms employees and visitors.
Streamlined Communication: Eliminates manual email notifications for visitor arrivals.
Elevated Security: Increases overall security measures and visibility across multiple locations.
Efficient Operations: Enables automated, paperless file management and fast, accurate reporting.

Solving Real Challenges

iLobby's VisitorOS successfully addressed multiple challenges that Maple Lodge Farms faced with their previous paper-based system. The seamless transition to iLobby resulted in no implementation delays and has garnered positive feedback from visitors, while making it easier to access visitor history and reporting for audits.

Since implementing VisitorOS, Maple Lodge Farms has observed reduced paper waste, increased productivity for receptionists, and improved security measures through detailed nametag photos. These changes have collectively enhanced the company's operational efficiency and compliance.


Key Benefits

As the time arrived to finalize a decision on selecting a visitor management system, Maple Lodge Farms found VisitorOS to be the only solution that met all their essential requirements. These included.


  • Simplicity of use

  • Current offerings addressed immediate needs

  • Potential for future feature additions

  • Exceptional customer service provided by the iLobby teams 

When asked if they would recommend iLobby’s solution to other organizations in their industry, Maple Lodge Farms responded, “Absolutely.” The numerous benefits, including saving paper, toner, storage space, and improving security measures, make it an easy decision. With iLobby's visitor management system, companies can confidently enhance their security, efficiency, and regulatory compliance.




I couldn’t recommend this system more.

iLobby handled all our concerns. The sign in process was VERY quickly adopted by both our staff and visitors with very minimal training needed. Everything was so intuitive. Employees are notified when they have a guest, and we appreciate that we no longer needed to ‘track someone down.’ I couldn’t recommend this system more.

Senior Facilities Manager

...the process was excellent.

It was very collaborative right from the get-go, and the process was excellent. It was a pleasure to deal with the people that you had on your team, the results were what we expected and there's the capability of continuing improvement, and always good support. 

Jeff Thorn
Manager, Security Operational Support

I strongly recommend iLobby...

LG has been using the iLobby product at our HQ facility in Canada to register all our visitor activity for quite some time now. We found that iLobby has an excellent quality, very efficient, and very effective product. I strongly recommend iLobby to any other facility that is seeking to move from a manual process of registering visitors to an automated process.

Shawn Lee
Facility Manager

...rollout was completed ahead of schedule...

Consolidated Container Company (now Altium Packaging) recently rolled out the iLobby visitor management system to over 60 locations across the US and Canada. This rollout was completed ahead of schedule and iLobby representatives kept an open line of communication during this process, ensuring that the rollout for each site was completed as smoothly as possible.

Avik Purkayastha
Project Manager

Learn more about iLobby's Facility & Visitor Management Platform

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