- Use Cases
- Process contractors and validate credentials
- Improve facility compliance to industry standards
- Improve speed of visitor check-in process
- Screen visitors or restrict access to my facility
- Automate my reception experience
- Improve and automate my facility evacuation process
- Manage facility security across multiple locations
With a focus on sustainability and environmental best practices in new building construction, Menkes is a multi-award-winning developer whose properties have become synonymous with quality and prestige.
To manage Ministry of Health guidelines, Menkes originally needed a visitor management system that would expedite the Return to Work initiative in its facilities.
Security & Property Management at Menkes
We sat down with Jason Larkin, Security Manager for the company’s downtown office portfolio at Menkes Property Management Services Ltd., to discuss the evolution of the use of iLobby at multiple locations. This interview explores why VisitorOS, iLobby’s visitor management software, was needed at the time of onboarding, how it is used now, and what's to come for the Menkes and iLobby partnership in the near future.
Before implementing iLobby, Menkes had used another third-party program for visitor management. This program was very basic, needing more time-saving features like visitor pre-registration.
With a rapidly growing portfolio, Menkes wanted to improve tenant experience with a solution that met immediate Ministry of Health guidelines and upgrade its current system to better complement its longstanding reputation for quality design and customer service excellence.
When choosing your VMS, there are plenty of options. But our clients feel that we are the best visitor management system. In a recent buyer experience report conducted by SoftwareReviews, 100% of iLobby users planned to renew their licenses, with 93% saying they love using VisitorOS.
For Menkes, what set iLobby apart from the competition was more than the ability to meet Return to Work requirements. Menkes looked forward, seeking a solution to help meet its day-to-day needs and growth.
These features set iLobby apart, keeping the visitor management solution as an important tool in the Menkes belt, even as things begin to normalize.
With the aid of iLobby, Menkes was able to fulfill requirements for its Return to Work plan according to Health Department standards in a timely manner.
An unexpected benefit of iLobby’s VisitorOS solution is found in discovering cost-saving opportunities at an organization-wide level.
The online dashboard makes it easy for Menkes to verify time on-site for its sub-trades, offering a quick and efficient tool for identifying time on, and off, site for projects. Insights like these not only drive cost-savings but also help correct issues and prevent future reoccurrences.
What's Next for Menkes & iLobby?
Currently, iLobby kiosks are in use at Menkes headquarters as well as the loading bays and front desks of multiple downtown office towers. Although the initial use was very COVID-focused, it has matured into a daily essential tool for Security and Property Management.
Menkes' portfolio continues to grow while placing a high value on its vendor partnerships and relationships. As such, the use of iLobby VisitorOS will continue to grow with Menkes' portfolio, with a possible expansion to tenant spaces in the future.