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iLobby Customer Success
TDSB: Lord Dufferin Public School
Lord Dufferin P.S. is a downtown inner-city school serving families in the Regent Park community. The school welcomes a wide range of visitors, including students' families, adults taking evening classes, temporary staff, and teachers. They came to iLobby looking for a powerful solution to enhance secure oversight and monitoring in a vulnerable environment.
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Automating School Visitor Management & Reporting
Stifled by a pen-and-paper visitor logbook, processing visitors was slow, and record finding required tedious manual sorting.
School administrators wanted to improve security, increase safety, and the ability to conduct quick investigations such as finding when a substitute teacher taught at the school or which classes have been attended by a specific evening student.
The school also needed a way to sort and identify guests easily. All visitor types, including adult students attending evening classes, were grouped into one log – making reports and investigations a major challenge. In addition, they lacked a way to visibly ID visitors to recognize the purpose of their visit and verify that they have been authorized and processed by the main office.
Challenges
Goal: Secure & decomplicate the sign-in process for school visitors, staff, & night class students.
We replaced the paper log with our tablet-based visitor management system for schools, installing a kiosk in the main office. Visitors are greeted by the iLobby system and are asked to select from the three available registration types: Support Staff; Occasional Teacher; Adult ESL. Visitors can also browse the school directory to find a specific staff member. The iLobby kiosk captures visitor details such as names, pictures and signatures. The selected registration type controls the requirement for the data that must be collected prior to entering the school. Each type also controls the next sequence of events, for example, notification rules and the sign-in period.
The school custodians are also notified (through Email and SMS) immediately after every visitor signs in. They receive all the necessary details and a picture is taken at the kiosk.
iLobby securely stores the information and allows selected custodians to access the data to see who is currently on the premises. The log is easily searched and generates reports for clear records of events and visitors with dates and times. End-of-day reports containing all visitor activity are automatically emailed for record-keeping and accountability.
iLobby was deployed with minimal impact on existing policies and procedures. Our goal was to reduce overhead while improving security, tracking, and reporting. A badge printer was deployed to recognize all school visitors easily. Badges help identify visitors and their purpose of visit and prevent unauthorized access to the school by confirming that the badge holder has been authorized. The badging solution was further enhanced with QR codes printed for all returning visitors. Visitors can re-use their badges to expedite registration by simply scanning the code to register at the kiosk. This is especially useful for students attending evening classes.
Highlights
Solution: Automate visitor processing to reduce overhead while improving security, tracking, and reporting.
I couldn’t recommend this system more.
“iLobby handled all our concerns. The sign in process was VERY quickly adopted by both our staff and visitors with very minimal training needed. Everything was so intuitive. Employees are notified when they have a guest, and we appreciate that we no longer needed to ‘track someone down.’ I couldn’t recommend this system more. ”
...the process was excellent.
“It was very collaborative right from the get-go, and the process was excellent. It was a pleasure to deal with the people that you had on your team, the results were what we expected and there's the capability of continuing improvement, and always good support. ”
I strongly recommend iLobby...
“LG has been using the iLobby product at our HQ facility in Canada to register all our visitor activity for quite some time now. We found that iLobby has an excellent quality, very efficient, and very effective product. I strongly recommend iLobby to any other facility that is seeking to move from a manual process of registering visitors to an automated process. ”
...rollout was completed ahead of schedule...
“Consolidated Container Company (now Altium Packaging) recently rolled out the iLobby visitor management system to over 60 locations across the US and Canada. This rollout was completed ahead of schedule and iLobby representatives kept an open line of communication during this process, ensuring that the rollout for each site was completed as smoothly as possible. ”
Learn more about iLobby's Facility & Visitor Management Platform
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