CASE STUDY: GTAA

If time is money, manual visitor registration is expensive. But it wasn't just the hours that added up; manual processing also meant errors were easy to make. To resolve both challenges, iLobby provided visitor sign-in kiosks and software controlled from a central dashboard. The dashboard allows a single user to view and manage multiple locations and entrances remotely. The sign-in kiosk is self-guided, allowing guards to spend time on other important tasks. Meanwhile, the automated process was much faster, moving people through registration and printing off visitor badges in as little as 1 to 2 minutes – up to 15 times faster.  

With a simple, intuitive sign-in, the visitor kiosk improved accuracy as well. Guest badges won't print until all steps and information is fully complete. People with accessibility or language barriers can take advantage of an assisted sign-in feature if extra support is needed to complete registration. 

Being high-security environments, organizations in the aerospace industry have to meet strict regulatory standards, both internal and external. Protecting sensitive information, tracking who is in the facility, and conducting visitor screening is essential. To achieve this, guards were again stuck with tedious manual tasks, performing reviews and checking systems to verify and validate individuals. A slow task that ate up valuable person-hours. 

The switch to automated visitor management overcame these barriers. According to Jeff Thorn, “With the present system, there are checks and balances that we have within the system. When requesting to issue a pass, we can check with our list on our security system to ensure that people are valid."   

Inductions now automatically screen visitors against internal and government lists for a faster, more secure environment. 

Finally, generating reports – while important – was hardly worth doing in the original system. Whether providing KPIs, investigating situations, or doing basic audit reports, the time-to-benefit was just too much of a demand. Individuals had to sort through boxes of old certificates and passes by hand, which took too much time. The visitor management dashboard resolved this challenge immediately. The dashboard automatically stores each check-in with all submitted information. This makes it easy to sort and generate reports that used to take hours, if not days. Electronically generating reports resulted in a faster and more organized approach.